Ifra Saqlain
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Recent activity by Ifra Saqlain-
Chat Q&A
Ask your Chat- and Message-related questions here, and share your expertise by helping other community members.
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See all # articles' shows for one subsection on a Section page, but not all
We've just added subsections to our custom theme, and are running into a problem. The 'See all # articles' link appears only for one subsection:
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Article in sub-sub-section
Hi Ifra
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Article in subsection
Hello Ifra
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The {{breadcrumbs}} doesn't show category?
The {{breadcrumbs}} always rendered following on article pages: Help Center Name > Category Name > Section Name I have noticed in at least two help-center that, the behaviour has changed, it no...
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How to add icons/symbols to article titles
Hi, is there a way to add icons or symbols to the titles of the article? as example, we'd like to show the symbol of a camera for the articles for which we offer a video tutorial.
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How can agents leverage knowledge to help customers?
IfraYou can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
https://voice.com/legal/terms-of-use/{{/is}}https://voice.com/legal/terms-of-use/{{/is}}You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Cen...
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Welcome to your Help Center?
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...