Converting community posts into tickets

Ifra Saqlain

June 27, 2021 19:54

I really need an easy way to convert forum posts in the community to tickets, or to alert agents when a post has gone un-answered for a certain amount of time. Right now there isn't a method in place to determine whether or not a post has been answered and then fire some sort of trigger action from that not being answered. I know you can get email updates for any new posts by following the thread but i would like something centralised within our ZenDesk account as our support agents cannot always monitor the community posts throughout the day.

Anyone have any ideas or work-arounds?

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  Ifra Saqlain

  June 27, 2021 19:55

  Hi, I think you should go through this article -

  https://support.zendesk.com/hc/en-us/community/posts/204132436-Converting-community-posts-into-tickets

   

  Thanks

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  Ifra Saqlain

  July 14, 2021 16:33

  Hey

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